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Welcome to the Help Center

Frequently Asked Questions

Find answers to the most frequently asked OneRooftop questions, and learn more about popular OneRooftop topics.

Getting Started

What do I get with my free trial?

OneRooftop is a complete vacation rental software solution that allows you to set up a website and book your vacation rental(s). It lets you manage your properties, customize your website design, accept credit card payments, and track and respond to inquiries. You have full access to the software with the 15-day free trial. No credit card required.

What is included with a OneRooftop Plan?

Your OneRooftop subscription includes the use of OneRooftop’s powerful website builder with your choice of website template, the vacation rental software with booking engine, website hosting, technical support and free product upgrades.

Is there a limit on the number of photos or webpages?

You can upload as many photos of your vacation rental as you wish. Each vacation rental website templates also comes with unlimited webpages and subpages.

Which languages are supported?

OneRooftop currently supports English, French, German, Spanish and Portuguese. This means your vacation rental website’s front-end, guest checkout, and email communications will be in the language of your choice. The administrative interface is in English.

Website Design

Do you offer custom vacation rental website design?

Absolutely! OneRooftop also offers design services in addition to our ready-to-go vacation rental website templates. Our talented designers will work with you to create a truly unique website. Learn more .

Is the website template included with my OneRooftop plan?

A website template is included with your OneRooftop plan. You can choose from our wide selection of professional Themes and switch Themes at anytime. We are continually adding new Themes and you will have access to new Themes at no additional cost.

Reservations and Calendars

Can I synchronize my calendar with VRBO, HomeAway or Airbnb?

Absolutely! The majority of major listing websites support iCal. Once you add a iCal link from a 3rd party source (like VRBO) to your OneRooftop calendar, any booked dates from the source will be blocked off on your OneRooftop calendar. Learn more

What’s the easiest way to start accepting credit card payments?

Learn how to set up a merchant account and allow guests to pay with a credit card directly on your website. Learn more .

How do I collect the second half of the balance due?

Send a guest an invoice via email or charge the credit card on file the remaining balance with a click of the mouse. Learn more .

My Account

How much does OneRooftop cost?

Get setup in minutes with our 15-day free trial. After your trial has expired, we have several pricing plans for you to choose from in order to best suit the size and nature of your vacation rental business. You can pay monthly or Save 10% by paying annually or Save 20% by paying biannually. Learn more

How can I pay for OneRooftop?

You will need a Visa, Mastercard or American Express. Log in to your OneRooftop Admin. Go to Accounts > Manage Account > Your Plan.

Website Settings

Can I use my own domain name?

Absolutely! Learn how to point your custom domain to your OneRooftop website. Learn more .

Are your vacation rental websites mobile friendly?

Every OneRooftop website includes a mobile version optimized for all devices—at no extra cost.

Can I add my own logo?

Each OneRooftop vacation rental website template allows you to upload a logo to your website. A logo will help establish your professionalism and make your vacation rental website stand out.

Can I change my theme?

Yes, you can change your theme at any time. All of your content and photos will be saved. You may need to adjust the size of homepage image gallery photos because every Theme has a different photo gallery. Learn more

How do I track my website traffic?

Set up an account with Google Analytics to track your website traffic. Sign up at http://www.google.com/analytics/ (it's free!). You can then easily add your Google Analytics ID in the OneRooftop Admin and start tracking all webpages. Learn more.

How do I add my social network profiles like Facebook and Twitter to my website?

With OneRooftop’s easy vacation rental website builder, your website is the hub of the marketing efforts. You can easily link to all of your profiles on social media networks. Learn more

Properties

Can I add Reviews to my website?

If you list your property on VRBO or HomeAway, OneRooftop enables you to easily import Reviews from your listing with a click of the mouse. You can also manually add reviews . All published reviews will be featured on your website’s property page.

Can I add a Google Map with my property’s location?

When you enter in the location details of your property, your property page will feature a map showcasing the exact location of the property. You can also drag and drop the location pin on the Map Preview to get the exact location. Learn more .