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Welcome to the Help Center

Assign Housekeeper to a Property

Once you’ve added logins for your housekeeping staff, you will need to assign them to a property.

Tip

If a housekeeper is simply “trading shifts” for a few reservations, then this is not the place to make the edit. Proceed to the “Tasks” tab and edit the reservation in question.

What does “Assigning a housekeeper to a property” mean?

It means when a guest books that property, your housekeeper’s schedule updates automatically.

To assign a housekeeper, click the green pencil icon beside the property you wish to assign that person.

What does “Pre-Arrival” and “Post-Departure” mean?

You have the option to have tasks performed before a guest arrives or after a guest departs. In order for tasks to get added automatically to the calendar, you must enter Pre-arrival or post-departure instructions. These instructions must also be assigned to a housekeeper.

Sometimes Pre-arrival Instructions include cleaning, but they can also include instructions like “Leave a welcome letter and bottle of wine.” Post-departure tasks are often cleaning.

You can assign a housekeeper by clicking the + sign beside their name. To remove, click the ×.

Assign Housekeeper to a Property

What happens when you hit save?

As a default, these changes will only apply to tasks created going forward and not existing tasks.

If a change you make to this property assignment needs to be applied to existing reservations, you must check the box saying you agree to the update.

If you have bookings without tasks, you will need to check the box that says “create tasks for all currently booked reservations.”

Note:

You can only update existing tasks or create tasks for current bookings on a property-by-property basis.

When should you check a box and which do you check?

If you have been using OneRooftop, but are new to the housekeeping module.

  • Create tasks for all currently booked reservations

If you hire a new housekeeper to cover previously created reservations.

  • Apply this change to all existing tasks for this property.

If new instructions must be added for all reservations.

  • Apply this change to all existing tasks for this property.

If a housekeeper leaves and you need previously tasks covered by new housekeeper.

  • Apply this change to all existing tasks for this property.

If tasks were deleted in error and you want to create instructions again

  • Create tasks for all currently booked reservations.