Welcome to the Help Center

Edit Inquiry/Booking Notifications

With OneRooftop, you receive email notifications when you get new inquiries and bookings. You can then respond to the guest immediately and provide a great guest experience. You can also have email notifications sent to your guests when they book or inquire, saving you time.

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Your OneRooftop website comes equipped with the following ready-made email message templates:

Guest Communication Templates (sent to guest)

  • Booking Confirmation
  • Inquiry Confirmation
  • Pending Approval
  • Booking Request Declined
  • Ask a Question

Admin Notification Templates (sent to owner)

  • Booking Notification
  • Inquiry Notification
  • Pending Approval Notification
  • Ask a Question

All of these messages are set to “Enabled” by default. To disable, click “Edit” and use the drop-down menu to select “Disabled.” To edit default messages, follow these steps:

Log in to the OneRooftop Admin. Go to Properties > Select property to edit > Messaging

Click the green “Edit” button to the right of the message you’d like to edit.

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  • Name: You can change the name of the message. This if for internal purposes and the guest will not see it.
  • From Address: This defaults to your OneRooftop login email address. You can change this to any valid email address.
  • CC and BCC List: To have this message sent to additional emails addresses, add them in these fields, separated by commas.

The guest can see email addresses in the CC field but not the BCC field.

  • Subject: This is the email message subject (visible to guest). In the above message, the subject is “Booking Notification - %WC_PROPERTY_NAME%.” The code is a special OneRooftop variable that is replaced by the actual value when the email is sent.
  • You can also edit the message in the “Body” field. You will see this text is in HTML. If you are not familiar with editing HTML, please contact support@onerooftop.com and we can help you get started.

The “Message Variables” are tags that will be replaced by the actual value in the email. Click the drop-down menu to view the available options.

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  • When you’re done editing the message, click “Update Preview” to view your changes. You will also see that the message variables have actual values. For example, “%WC_PROPERTY_NAME%” is now replaced with the actual property name, “Two Bedroom Condo Escape.”
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  • At the bottom, you have the option to “Save” your changes or “Revert” back to the default.