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Welcome to the Help Center

Issue a Refund

You can issue a refund directly from the OneRooftop admin.

Log in and go to the reservation in question.

Click the Actions button

Select “Issue a Refund”

Fill in Issue Refund form

  • Select which payment you are refunding. If you only have one payment, you can do a partial or full refund.
  • Type in the amount you are refunding. Do not use any currency symbols.
  • Mark whether it is a security deposit. NOTE: Security deposit refunds will not affect the balance.
  • Add an optional note and click “Refund.” The note will appear on the receipt generated.
OneRooftop - Issue a Refund