Issue a Refund
You can issue a refund directly from the OneRooftop admin.
Log in and go to the reservation in question.
Click the Actions button
Select “Issue a Refund”
Fill in Issue Refund form
- Select which payment you are refunding. If you only have one payment, you can do a partial or full refund.
- Type in the amount you are refunding. Do not use any currency symbols.
- Mark whether it is a security deposit. NOTE: Security deposit refunds will not affect the balance.
- Add an optional note and click “Refund.” The note will appear on the receipt generated.